Shipping & Return Policies

Shipping and Return Policies

Last updated: 12/01/2024

Thank you for shopping with Happy Tails Hemp LLC. We want to ensure that your experience with us is as smooth and seamless as possible. Below are the details regarding our shipping and return policies.

Shipping Policy

At Happy Tails Hemp LLC, we strive to deliver your CBD products in a timely and secure manner. Please read the following shipping guidelines carefully.

Shipping Methods and Delivery Times

  • We offer a variety of shipping options, which may include standard, expedited, and express shipping. The available shipping methods will be presented to you at checkout.
  • Delivery times vary depending on your location and the shipping method you choose. Typically, delivery times are: 5-10 Business days.
  • Shipping times are estimates and may vary depending on factors such as weather, holidays, or carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery address and the shipping method selected.
  • Free standard shipping may be available on orders over a certain amount, which will be indicated at checkout.

Shipping Restrictions

  • Due to local and state regulations, we can only ship our CBD products to locations where CBD products are legally permitted. Please ensure that you are familiar with the laws governing CBD in your area.
  • Currently, we do not ship to the following locations:

Order Processing

  • Orders are typically processed within [1-2 business days] after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is processed, you will receive an email confirmation with tracking information, if applicable.
  • Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Age Verification

  • Due to the nature of our products (CBD), we may require age verification before shipping. You may be asked to provide a valid ID to confirm that you are of legal age to purchase CBD products in your jurisdiction.

Return Policy

We want you to be completely satisfied with your purchase. However, due to the nature of CBD products, we have specific guidelines for returns and refunds.

Returns

  • No Returns on CBD Products: For health and safety reasons, we do not accept returns on CBD products unless they are damaged, defective, or incorrectly shipped.
  • If you receive a damaged or incorrect item, please contact us within 14 days of receiving your order to initiate a return or exchange.
  • All items must be returned in their original condition and packaging. We reserve the right to refuse returns for items that have been opened, used, or tampered with.

Refunds

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at Chris@HappyTailsHemp.com. We will arrange for a refund or replacement, depending on the situation.
  • Incorrect Items: If you receive an incorrect item, please contact us within 14 days of receiving the product, and we will arrange for a return and a replacement or refund.
  • Refund Process: Once a return is approved, refunds will be processed within 14 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take several days for the refund to appear on your account, depending on your payment provider.

Exchanges

  • If you wish to exchange an item for a different product, please contact us within 14 days of receiving your order. We will assist you with the exchange process, subject to product availability.

Non-Refundable Fees

  • Shipping fees for returned items are generally the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
  • We do not cover the cost of shipping for exchanges unless the item was defective or incorrect.

Damaged or Lost Packages

  • If your package is damaged during shipping, please contact us within 14 days of receiving it, and we will work with you to resolve the issue.
  • If your package is lost, please notify us immediately. We will open an investigation with the shipping carrier to locate your package and take appropriate action.

How to Initiate a Return or Exchange

To initiate a return, exchange, or report a damaged or defective item, please contact our customer support team at:

  • Email: Chris@HappyTailsHemp.com

Please include the following information in your message:

  • Order number
  • Description of the issue (e.g., damaged, defective, incorrect item)
  • Photos (if applicable) of the product or packaging

Final Sale Items

  • Some items may be marked as final sale, and returns or exchanges will not be accepted. These items will be clearly marked on the product page and at checkout.

Changes to Shipping and Return Policies

We reserve the right to modify or update these Shipping and Return Policies at any time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this page periodically for updates.

Contact Us

If you have any questions or need assistance with your order, please reach out to our customer service team:

Happy Tails Hemp LLC
Email: Chris@HappyTailsHemp.com
Phone: (720)916-3582
Address: 7185 W Fourth Ave Lakewood, CO 80226 United States